This page summarises the cutting-edge technologies that set our BizOps solutions apart from the rest.
Our goal is to assist our clients in achieving their business objectives in this digital era by providing them with the most advanced and innovative digital tools available.
Before we get into the specifics, let's first look at the role of technology in modern business.
Technology is tightly woven into the fibre of modern society and is an essential and critical differentiator that every business can use and apply.
Technology helps reduce costs, streamline processes, improve customer service, provide competitive advantages, and accelerate growth. It also assists businesses in staying updated with industry trends, gaining insight into customer needs, and forging ahead of the competition. Additionally, technology enables companies to work more efficiently and accurately, increasing productivity.
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Technology should be a high-priority objective of every business strategy because it can help the business to stay competitive and innovate. In addition, it can help the company to save time, increase efficiency, and reduce costs. Technology also enables enterprises to communicate with customers and partners worldwide and access more information quickly. Lastly, technology allows companies to tap into new markets and offer new products or services.
Technology should be the main gear of the strategy of every modern business to ensure it remains relevant, competitive and successful in an ever-changing technology landscape and volatile markets.
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There are three types of technological platforms: On-premises,Hybrid and Cloud.
● An on-premise technology platform is hosted at the company's location.
● In contrast, a cloud technology platform is hosted on physical and virtual infrastructure connected to the internet and which is usually external to the organisation which hosts the platform.
● A hybrid technology platform is a combination of on-premise and a cloud technology platform.
We promote and prefer to offer pure cloud technology solutions because it is usually more affordable, stable, well maintained and secure.
Read more about the technology platforms and why we promote and prefer to provide our BizOps solutions on digital cloud technology.
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Digital workflow technology ensures the business processes and standard operating procedures (SOPs) are defined, implemented, and adhered to by staff to complete the operational tasks. A digital workflow system enforces the consistent execution of every task, ensuring accuracy and consistency and preventing deviations from the defined processes.
Digital workflow technology enables businesses to increase efficiency, repeatability, and quality product and service delivery, which results in customer satisfaction.
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Digital automation uses technology and software to perform tasks and processes with limited or without human intervention.
Digital automation technology can perform various digital tasks, including data entry, file management, and multiple actions like informing co-workers, managers, and customers of specific activities that occurred or did not occur as expected.
Digital automation technology allows businesses to enhance their efficiency, reduce errors, and save time and money. Artificial intelligence, machine learning, and robotic process automation can optimise workflows and improve productivity.
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Collaborating digitally involves people working together on tasks and activities using digital online technology without being co-located. Such technologies include communication and collaboration tools like email, instant messaging, video conferencing, co-authoring software, knowledge management software, etc.
Digital collaboration technology makes it easier for teams to achieve common objectives and goals. It also enables team members to collaborate seamlessly regardless of location or time zone, enabling collaboration with colleagues worldwide.
Digital collaboration is an excellent way to boost workplace productivity, efficiency, and innovation.
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It can be challenging for staff to determine if they perform correctly and consistently. Similarly, managers may need help establishing if staff execute their work flawlessly. Furthermore, it is really challenging to determine the overall state of a complete operation. Determining whether the overall process functions optimally and where it can be optimised or improved.
The lack of visibility can cause significant problems. At best, it necessitates low-value weekly status update meetings to monitor the work. At worst, improvements can only be made once the monthly or quarterly business results are in. This delay can cause severe damage.
It may be too late when a manager realises that a process is not working correctly. Continually making progress visible quickly highlights bottlenecks and indicates where improvements must be made.
Read below how our solutions with Digital Visual Tracking technology unlock these challenges.
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Technology has revolutionised the way people engage. That also applies to how a business fosters internal and external relations with customers, suppliers, and staff. Companies can use a vast range of digital platforms and tools to reach out to customers in real-time, personalise their interactions, and provide seamless customer experiences with which a business can communicate and engage with customers, suppliers and staff.
Eventually, all engagement channels and technologies span various vendors and technology platforms, making it a constant challenge to have a single view of all engagements with a specific customer, supplier and employee.
We have technologies that can channel all the engagements into a single customer engagement source. Our Digital Service Desk technology provides this crucial customer service channel, seamlessly integrating with all the other modules and components of our BizOps solutions.
Implementing a state-of-the-art customer service solution leads to higher customer satisfaction and loyalty.
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A digital/electronic document management solution is designed to help organisations efficiently manage their digital documents, reduce paper usage, and improve productivity and collaboration across teams and departments.
Other key features include document storage, security and access controls, fast search and retrieval capabilities, and seamless integration within our Bizops solutions.
Our solutions include electronic document management functionality, including the software and tools designed to store, track, manage, and organise digital documents.
The document management functionality is embedded in the workflow and collaboration technology, which means any electronic document can be attached to any object for which our solution makes provision.
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Collecting, analysing, and interpreting data is essential to make informed decisions and improve business performance. Business Intelligence and Data Analytics are two complementary fields that achieve this goal.
Business Intelligence gathers and integrates data to provide a holistic view of a business’s performance. This can include using tools such as data warehousing, reporting, and dashboarding to monitor key performance indicators and identify areas for improvement.
On the other hand, data analytics examines that data to identify patterns, trends, and insights that inform business decisions. It involves using statistical and machine learning techniques to extract meaning from data and visualise the results through charts, graphs, and other tools.
Both data analytics and business intelligence are critical in today's data-driven world. Businesses can optimise operations and gain a competitive edge by leveraging the insights gained through these processes.
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By utilising artificial intelligence technology, businesses can unlock a world of possibilities. From streamlining operations to enhancing customer experiences, AI has the power to transform the way companies operate. By analysing data and providing insights, AI can help businesses make more informed decisions, innovate, and stay ahead of the competition. With AI, the possibilities are endless.
Although AI technology is just beginning to enter mainstream businesses, even limited implementation can provide benefits. We already have AI technology incorporated into our BizOps solutions, and as AI technology advances and improves, we are committed to increasing AI functionality to benefit our customers.
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Overall, technology can be one of the most powerful tools for businesses, but it's essential to ensure that it is appropriately applied and aligned with the business's goals and strategy to maximize its benefits.
